Return Policy

Returns & Exchanges

🔄 Return Eligibility

Your satisfaction matters to us. If you're not completely happy with your purchase, we’re here to help. Returns and exchanges are accepted under the following conditions:

• Items must be unused, in their original condition, and returned with original packaging.

• You must initiate the return within 14 days of receiving your order.

• A valid proof of purchase (e.g., order confirmation or invoice) is required.

🚫 Non-Returnable Items

The following products cannot be returned:

• Items marked as final sale

• Used or opened personal care items

• Customized or made-to-order products

🔁 Exchanges

If your item arrives damaged, defective, or if you received the wrong product, please contact us within 7 days of delivery. We’ll arrange a replacement or issue a refund.

To process your claim quickly, we may request photos of the item and packaging.

💰 Refunds

Once we receive and inspect your return:

• Approved refunds will be issued to your original payment method

• Processing time: 5–10 business days

• Shipping charges are non-refundable, unless the return is due to our error

📦 Return Shipping

• Customers are responsible for the cost of return shipping, unless the return is due to a damaged or incorrect item.

• We recommend using a trackable shipping service for your protection.

Return Address:
SHOPVELY LIMITED
RM H11, 1/F, KAISER EST PHASE 2
NO. 51 MAN YUE STREET, HUNG HOM
HONG KONG

❓ Need Help?

Please contact our customer support team before sending any items back. We're here to make the process smooth for you:

📧 Email: reply@getorients.com
📞 Phone: +852 59017110