Shipping Policy

🌍 Where We Ship

We proudly ship worldwide, including destinations such as the United States, Canada, Australia, Europe, and many other international regions.

📦 Order Processing

Processing Time: Orders are typically prepared and packed within 1–3 business days after your payment is confirmed (excluding weekends and public holidays).
Once your order is shipped, you’ll receive a confirmation email with your tracking number.

🚚 Shipping Times & Rates

Standard Shipping: Estimated delivery within 7–15 business days
Expedited Shipping (if available): Estimated delivery in 3–7 business days

Shipping Costs:
All shipping fees are calculated at checkout based on your shipping destination and the selected delivery method.

Note: Delivery estimates are approximate. Actual shipping times may vary due to customs clearance, local postal delays, or other unforeseen circumstances.

✈️ Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees, depending on your country's regulations. These charges are not included in the product price or shipping fees and are the customer’s responsibility.

📫 Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your shipment’s progress anytime.

❗ Delays or Lost Shipments

If your package seems delayed or lost in transit:

Contact us at reply@getorients.com, and we will assist in resolving the issue with the shipping carrier.
strive to support you throughout the resolution process.

📍 Incorrect Shipping Address

Please ensure that your shipping information is accurate and complete before placing your order.

We are not responsible for packages lost due to incorrect or incomplete addresses.
If a package is returned to us, additional reshipping charges may apply.

📞 Need Help?

If you have any shipping-related questions or concerns, feel free to reach out:

📧 Email: reply@getorients.com
📞 Phone: +852 59017110

Thank you for shopping with GetOrients. We’re committed to delivering your order safely and promptly, no matter where you are in the world.